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Customer Reviews

Customer Reviews

Our customers, at Smoky Mountain Grocery, are a vital part of our business.  We believe that their experience with us should be memorable, like nothing they have experienced before.  We love customer reviews and want to hear what you think of the experience you had with Smoky Mountain Grocery.
Customer Review Form
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We were referred to Smoky Mountain Grocery via Stony Book Cabins and we were not disappointed. The quality of all the items was top-shelf, the team was wonderful, the service was attentive/reliable and it helped contribute to a very special family event in Gatlinburg. Overall, it exceeded our expectations!! Do not hesitate to contact them - you will be thoroughly pleased! 
Sue Ann K.
The Netherlands
Thank you for the three party trays I ordered at the last minute. Great customer service and the recipients really enjoyed the food. The owner was very accommodating and met my requests. Thanks again Smoky Mountain Grocery!
Angela S.
Belle Fontaine, OH

LOVED LOVED the service. It was amazing to walk into a fully stocked kitchen after a 10 hour drive. The prices were the same as I would pay at home. The staff was wonderful! I can't say enough...call now!!
Christine F.
Crystal Lake, IL

We used Smoky Mountain Grocery to stock our kitchen for a week stay in Gatlinburg. I highly recommend this service! It was so nice to walk in on the evening of arrival and already have food and drinks waiting for us. We had 11 total in our group, including 9 teens & children. Food is very important with teens! Thank you Smoky Mountain Grocery for making our vacation more enjoyable!
Elizabeth S.
Winnsboro, LA

This was one of the best things I have ever done. This service is great!!!!! They had everything we had on our list at the cabin and neatly arranged on bar with cold items put neatly away in fridge. I highly recommend Smoky Mountain Grocery!!
Tammy A.
Brookhaven, MS
We celebrated my husbands 50th birthday at Elk Spring Resort April 4-7, 2013. There were 13 of us and we rented Southern Philosophy and Summit Sanctuary which are next door to one another. I cannot begin to tell you what a wonderful experience we had. Everything was great. I worked with Katie Dearborn who handled my reservations. She went above and beyond fielding my numerous calls and answering question after question after question. She was very helpful as well as pleasant and patient and assured that all of my questions were answered to my satisfaction. The accommodations were excellent and proved to be as picturesque as the photos on the website. I made prior arrangements to have my cabins pre-stocked with food prior to my arrival. Tim Bowers owner of Smoky Mountain Grocery went over and beyond to make sure that I had everything I needed including having his wife go out and buy a brand new charcoal grill that they loaned me during my stay. The food was delivered timely and stocked perfectly in the appropriate spaces inside the refrigerator. The non perishable items were stacked neatly inside the cabinets as well as neatly on the counter. The food was fresh and the specialty platters I ordered were beautifully arranged and were also delicious. My husband already wants to go back and several members of our group are planning to take their families there this summer. In addition, we are considering making this an annual trip. Keep up the good work and the good service. Hats off to Elk Spring and Smokey Mountain Grocery!!!!!
Minka G.
Chicago, IL

Everyone listen up...this service is GREAT! We got caught up in traffic which made our 8 hour drive a 12 hour drive so needless to say this service was just what we needed. It was convenient, reasonable and the staff is very friendly and courteous. After that LONG drive it was soooo nice to get in our cabin and all the food we asked for was delivered and put away. Thank you! We will definitely use this service again and have already recommended to a few friends going this summer! Thanks again!
Maggie G.
Chicago, IL

What a way to start your vacation....groceries delivered when you arrive to the destination!! We could not of asked for accomodating, courteous, friendly and nicer people to deal with besides the owners of our cabin. Would of loved to visit with them more but the snow hampered our plans but not our vacation. Thank you sooo much and can't wait to come back in the fall!!
Debbie V.
Bay City, TX

Hello just wanted to let you know everything was perfect!! It was so so nice to walk in at 8 last night to all our food!! PERFECT!!
Thanks again we will for sure be using you again as we come every year!
Karina P.
Wolcott, IN
One of the things I dread the most about vacation is grocery shopping. From trying to navigate through an unfamiliar store to fighting crowds in a tourist town it is not my cup of tea. We found this service on-line as one of the amenities our cabin offered. We decided to try it out. We were more than impressed. The staff at smokey mountain grocery was very friendly and helpful. Our groceries were delivered as promised and put away for us. He even offered for us to call him for direction tips on our way out of town to find the easiest route. I highly recommend their coffee too. We ended up leaving our trip with 3 different flavors! We will definitely use this service again and recommend it to our friends. Thanks again!
Bonnie B.
Chillicothe, OH

Just wanted to say thank you for the great service and quality product. Everyone I dealt with was most pleasant. I ordered a few wrap party trays for my group and everyone loved them. Thanks again
Janet M
Cincinnati, OH

I highly recommend using this grocery service! Not only was it a wonderful convenience to not have to head to the grocery store after driving 9 hours, the customer service was impeccable! They called the evening before with a question about something on my list and then again the day of to let us know our groceries had been delivered. Then they called later to make sure everything was okay for us. I will definitely be using this service every year that we return. Thank you!

Jennifer S
Lebanon, PA

Too anyone who's even considering having this service.

We highly recommend. Customer service was above and beyond. We arrived at our cabin and had no electricity and the people from SMG offered too do whatever we needed to accomodate our situation. Once again customer service was above and beyond expectations from our order placement to the delivery.

thanks for putting your customers needs first.

Vicki W

WOW!! Unbeleivable! After a 12 hour drive we arrived to find our cabin full of food!! No grocery shopping for two adults, four hungry teens and three dogs! Everything we pre-ordered was there. Jena had even called me THREE times while she was shopping to make sure she bought exactly what we wanted. Resonable prices. Two musts--get your coffee from the Smokey Mt. Grocery blends & order muffins and creamcheese brownies for the day of your arrival!!! Super great service and people--sharing info. with everyone I know!!
Donna D, Crawfordville

"Easy to get to, great delivery regardless of weather! Best coffee in the WHOLE WORLD! No better service in the entire area, in fact, the ONLY service I could find to deliver!"
Judy K, Cocoa, FL

"Thank you so much for going above and beyond the call of duty today. You are definitely our hero! We have no idea what we're going to do with snow chains once we get back to Louisiana but they are sure to make our visit to the smokey mountains more pleasant. Thanks again! ;)"
Sarah J

"For the second year in a row you guys did an awesome job! The service is convenient, easy and affordable. How nice to arrive at the cabin and find it stocked with groceries. Thank you so much!"
Robin H.

"An absolute God send! Our truck broke down on a Monday afternoon, 100 miles from Pigeon Forge and we had to be towed to the cabin, arriving at 2 am instead of 3 pm! We thought we could get a rental car the following morning...not so fast-it's Spring Break and only ONE car rental business had a car available "maybe" late Wednesday. Yikes! We've got THREE hungry teenagers and the snacks I had packed for the ride were quickly disappearing. To add to our troubles, only one local pizza delivery service was willing to deliver to the cabins.

I had bookmarked Smoky Mtn Grocery's site, thinking it might be nice to order some type of basket to surprise everyone with one day during the week, never dreaming we'd need an entire grocery store! I placed an order online, but because it was after hours I knew we might not get food until Thursday. About an hour after placing my order online, Gina called to say, "I don't know what made me check our site because it's after hours, but I see your order and we will get you your groceries tomorrow."(I have no doubt God interceeded on our behalf!)

Sure enough, after a few conversations with Tim regarding directions to our cabin, the food arrived! Let's just say our cabin is off the beaten path and the roads aren't well marked. Remember, we arrived in complete darkness at 2am and haven't been out of the cabin since Monday! Tim was patient as he perservered in finding our cabin. Tim couldn't have been nicer; an absolute gentleman. The food was fresh and the order was correct. My boys exclaimed, "Finally, some real food!" They even delivered two toothbrushes for my two knuckleheads that forgot their toothbrushes! Emily, their four year old daughter, even helped carry in groceries and couldn't have been sweeter. We will definitely use this service again and will spread the word in Atlanta to friends and family who plan to visit Gatlinburg or Pigeon Forge. Thank you, again! Guest at Sunset Ridge Cabin on Pilgrims Way"
Kathy J.
Lilburn, GA

"Amazing service and great people! Excellent customer service. Tim and I talked marketing for a bit too - and I noticed he took the time to select products that were not only what we asked for - but the freshest available.
Everyone pass the word - this is one of the best services available. Not sure how he made it up here in that truck! Amazing."
Lori H.
Murfeesboro, TN
(guest of
Diamond Mountain Rentals)

"Silly us! My family became stranded on top of a mountain, (due to snow on 3-2-10). This company was the nicest, got our grocery list right, and even helped us put the groceries away.  My husband, children and I were amazed.  Use this company! I know we will again.  Thank you for your help and kindness!"
Kelly J.
La Grange, NC
(guest of Diamond Mountain Rentals)

"You really helped us out when we were snowed in on top of a mountain and could not get to a store. We had two small children, the service was great! Thank alot."
Todd J.
La Grange, NC
(guest of Diamond Mountain Rentals)

"Recently use your services during my trip to Gatlinburg for our New Years trip! Again I want to say thank you for the great and most definitely easy services. My family have all agreed that we will be using your services again!!"
Christina R.
Lanett, Al

"You guys were great. I will advise all that I know to give you a call when they vist the mountains. It was so nice after a long 10 hour drive to not have to go to the grocery store. We arrived at our cabin and could actual sit and enjoy."
Kathy R.
Jacksonville, FL
(guest of Timber Tops)

"Overall, we were VERY pleased with the entire process!"
Chris L.
Decatur, AL
(guest of Heavenly Cabins)

"This was my first time using Smoky Mountain Grocery Services. WOW our experience was fast & easy. We had groceries delivered along with a party tray and Happy Kids Gift Basket. I could not believe how well the groceries were placed, how fresh the veggies were and the quality of the basket was spot on. I would like to thank ya'll for making our trip so pleasant. We usually stop at the store on the way in and with 2 small children its so challenging when its late in the evening. It was wonderful to show up to our cabin with all our groceries in place and the surprise for my boys. GREAT, GREAT SERVICE! We will be back. Thanks So Much"
Jenkins, KY

"Ya’ll did GREAT!  Everything was exactly as we ordered.  I was impressed that you did not simply “dump” the groceries and supplies but instead put everything where it should have been.  The communication with our office was prompt and precise.  The ability to shop at specialty shops such as the bakery and meat market provided us with items we could never have gotten.  My only suggestion is that you should charge more!  Best of luck."
Roswell, NM

(guest of Hickory Mist)

"Cuts of meat were perfect...the whole concierge service was very nice...made the trip just that more special.  Ya'll have an outstanding service!"
Signal Mountain, TN

(guest of Cabin Fever Vacations)

"I am not sure how to express my gratitude on here but I have to say that I would definately purchase my grocieries through you again. Made it very easy and convenient for us after a very long drive of getting here from Maryland. Tim was very nice, loved talking to you and hearing the stories of your business and of course the picture and story behind it on the truck. Thank you Tim for telling us about some sights to see "away from the traffic" while we are here. We will definately take your advice and go to the National Park. Thank you again for your speedy delivery and you were very kind to do this for us. We hope your business will boom in the near future as we believe you have a very good thing going. Thanks again and again and again."
Dean & Susan

Hollywood, MD

"We spotted the brochure for Smoky Mountain Grocery while checking-in for our Cabin in
Timber Tops. By the time we had driven from Georgia to Pigeon Forge and then took on the winding road up the cabin, we weren't ready to venture back down the mountain for groceries. We've never ordered groceries online before, but it was simple and quick. Our groceries arrived in time to make breakfast the next morning. We will be using this service again next time we visit!"
Carol, Tamara & Lee
Anderson, SC

“We love the service!  Quick response, wonderful customer service reps, and easy to deal with!  Would use them again the next time we come to the mountains!”

Jack and Linda

Cleveland, OH

“We called Smoky Mountain Grocery before we arrived and wanted to use the pre-arrival service.  Let me tell you, it was awesome!  We got to the cabin and our groceries were waiting for us! It was so nice to not have to worry about going grocery shopping; we could relax and enjoy our vacation.  We can’t wait to come back!”

Steve and Sandra
Raleigh, NC

“We were planning a wedding and didn’t have time to worry about party trays and drinks for everyone.  We email Smoky Mountain Grocery our order, they called us to confirm and the trays were delivered on time! It was a perfect way to plan a wedding, have someone else deliver the food!  The service was wonderful!  The delivery arrived on time without a glitch!  We will definitely use them next time we come on vacation!”

Terry and Brian

Atlanta, GA


“We wanted to do something special for our kids on vacation.  Smoky Mountain Grocery offered a Kids Gift Basket and I have to say the kids were so excited!  It made their vacation and ours as well.  A bunch of memories for them!  We will try a different gift basket next time we are here, they are beautiful!”

Rex and Natalie

Mobile, AL


“My new husband and I were coming to Gatlinburg on our honeymoon.  He did something wonderful for me; he got me a spa gift basket!  I was so excited!  The basket was just beautiful and packed with so many things that I loved.  I would recommend getting gift baskets delivered to your cabin the next time you come, I know we will!”

Paul and Jennifer

Ocala, FL


“I was a little skeptical about ordering groceries online.  I had never done it before.  I was absolutely amazed at how easy and convenient it was.  I filled out the order form with what we were wanting for the few days we were here, and Smoky Mountain Grocery called us immediately to confirm the items and when we wanted it delivered.  The prices….they were awesome! Give them a try, you won’t regret it!”

Greg and Emma

Macon, GA


“We called Smoky Mountain Grocery to find out how it worked and they took our order right there over the phone!  So easy and quick.  The groceries were delivered on time and the truck is so cute!  We will be calling them next time we stay in the area and will tell all our friends about the service!  It is something that was definitely needed in this area.”

Keith and Pauline

Evansville, IN

“I have to say, Smoky Mountain Grocery, made my day!  I needed milk and a few things for the kids and I didn’t want to fight the traffic to go to the store, plus I had no clue where it was!  Who wants to get out with 2 small children anyways when they are tired and hungry!  I called Smoky Mountain Grocery, and for such a small fee, they brought it to me! I needed it that day and they were able to accommodate that request!  I was floored! You don’t see that kind of service much these days.   I will use them again!”

Brad and Kelly

Belleville, NY 









Review Form

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